Terms & Conditions

Luxury accommodation perfect for a romantic retreat between Kangaroo Valley and Berry

General Policies

Nothing makes us happier than to make sure all our guests have the very best possible experience at The Drawing Rooms of Berry. To help make sure you do, we have developed the following policies which we respectfully request that you adhere to before, during and after your stay. Should you require more information, please don’t hesitate to ask.

Check-in/check-out

Lodges are available for check-in from 3pm on the day of arrival; check-out is 11am on the day of departure. Where possible, we are happy to extend departure times by prior arrangement, but please note this cannot be guaranteed.

Please note your booking is at The Drawing Rooms of Berry and your lodge choice is subject to availability. Lodge changes can be made at the management’s discretion.

On check-out, your lodge must be left in a similar condition as on arrival. All rubbish must be placed in the bins provided at your lodge. All dishes must be washed and you agree to ensure all air-conditioners, heaters and lights are turned off, and that the lodge is locked up securely upon your departure.

Prices

Prices quoted are effective from September 2018 and are subject to change without notice.

A minimum stay of 2 nights is applicable, and a 3-night minimum stay will apply during public holiday weekends, Easter and the Christmas period. Occasionally a 1-night stay may be possible midweek – please contact us to check availability. Where a 1-night stay is available, a $50 single night surcharge will apply per booking.

Smoking

We have a strict no-smoking policy for the comfort of all guests. A sanitisation fee of $1,000 will be charged where smoking occurs within the lodges.

Damages, breakages and antisocial behaviour

You are liable for any damage or breakage caused by you or those invited to the property by you. Aside from small accidental damage, all other incidents will be charged to your bill. We reserve the right to process any charges in addition to accommodation to the registered credit card supplied at the time of booking to cover such incidents. You are kindly asked to notify us of any damage or any other issue with the lodge facilities as soon as possible so that we can make the necessary repairs.

For the comfort of all our guests, any excessive noise, disturbance to neighbours or other guests will not be tolerated. We reserve the right to remove any guests or visitors breaching this policy from the property.

Additional cleaning

A cleaning fee of $200 will automatically apply if excess cleaning is required for any reason.

Personal property

We take no responsibility for any damage or loss to your property or property belonging to someone else.

Safety

Please be aware that there are inherent risks to staying at a rural retreat, such as but not limited to unfenced waterways, bushland, falling branches, wildlife and insects. We do not accept responsibility for any harm that may result during your stay. Minors must be supervised by an adult at all times while on the property, particularly near the dams. Swimming in the dams is not permitted under any circumstances.

Pets and animals

Guests are not permitted to bring pets or animals onto the property.

Gift vouchers

Gift vouchers are available for midweek and weekend stays in multiples of $50. Once dates are booked using a gift voucher the dates cannot be changed. Gift vouchers are not redeemable for cash.

Coronavirus (last updated 20th May 2020)

Attention to all potential new guests - we are **OPEN** again for bookings from the 1st of June, as per the latest update from the NSW government.
https://www.nsw.gov.au/news/holiday-travel-restrictions-to-be-lifted-from-1-june-2020
"NSW residents will be able to take a holiday anywhere in NSW from next month, with intra-state travel restrictions to be lifted from Monday 1 June 2020. Premier Gladys Berejiklian and Deputy Premier John Barilaro said NSW citizens will be able take recreational trips across NSW, as long as they maintain social distancing and good hygiene."

If you have symptoms of coronavirus please let us know immediately and we will cancel your stay free of charge. Our normal cancellation policy will apply otherwise.

Coronavirus (last updated 17th May 2020)

Attention to all potential new guests - we are currently closed for bookings until at least the 1st of July, pending updates from the NSW government.
https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules/changes#changes-to-travel

For any existing bookings, we will need to defer or cancel (without charge). This supercedes the below update, which is there just for the record.

Coronavirus (last updated 30th March 2020)
We are now closed for new bookings until further notice. We are still tentatively accepting bookings from the 1st of August, 2020.

Coronavirus (last updated 25th March 2020)

Attention to all potential new guests. In Australia, on the 15th March 2020, Prime Minister Scott Morrison announced further measures to stop the spread of COVID-19 (Coronavirus), including a mandatory 14-day self-isolation period for people arriving from any overseas country.

Due to this, we will be declining any new bookings from international visitors, unless they have been in the country and in self-isolation for more than 14 days. Please note that we do NOT allow self-isolation at our property. If you are looking to book and will be returning from outside Australia within 14 days of your planned stay dates, you are unable to stay here. If you are reading this after booking, please contact us ASAP and we can cancel the booking without charge.

We would like to reassure you that The Drawing Rooms of Berry remains open for business. There will be NO person to person contact during your stay with us – keys are at the lodge, check in, check out and payment do not require any contact with management (as much as we normally like talking to our guests!).

Hampers and other extras have been suspended for now to alleviate any risk of contamination. One litre of milk will now be put in your lodge in a commercial plastic bottle, rather than decanting into a more attractive glass bottle as we usually do.

We have always ensured that our accommodation is cleaned to a high standard, but cleaning is now performed with particular emphasis on the NSW Health guidelines in relation to COVID-19: https://www.health.nsw.gov.au/Infectious/diseases/Pages/covid-19-hotels-and-accommodation-facilities.aspx

We (the owners) are now doing all of the cleaning, to minimise the amount of people on the property. We are leaving a gap between when guests leave and when we enter to clean, and then another gap between when we clean and the next guests arrive to further minimise the chance of COVID-19 particles remaining on any surfaces.

Our lodges are spaced about 100 metres apart, which has always ensured maximum privacy and of course now makes the current requirement for ‘physical distancing’ very easy. All our lodges have full-sized fridges, freezers, coffee machines, WiFi, washing machines, dryers, dishwashers, televisions, etc.

We know the Government (national cabinet) has requested non-essential travel should not continue. They also said that every job is essential and keeping as many businesses as possible open is also essential. They also have not ordered accommodation venues like ours to close.

We believe, if done in the correct manner, travel to a location such as this is essential to people’s mental health, especially during what could be a very extended school holiday period. It gives families an outlet to safely escape the confines of indoor isolation in the city for a few days.

As a reminder, please do not even consider coming to stay if you, or anyone you have come into contact with, are showing any symptoms of coronavirus.

We will be prepared to offer deals on a case-by-case basis for guests who would like to extend their stay, or book a stay, whenever available. We will also extend our maximum stay time to 28 days (the maximum allowed by Shoalhaven Council). The longer the stay, the better the daily rate we can offer.

We look forward to welcoming you to our beautiful part of the world, and appreciate all your support – thank you!

These policies are subject to change without notice.

Payment Policy

A deposit of 50% of the total stay is required at the time of booking, with the balance required 7 days prior to your arrival date. Unless otherwise notified by you, we will automatically deduct the balance from your card 7 days prior to your arrival date.

Where a booking is made within 7 days or less prior to the arrival date, full payment is due at the time of booking.

We accept Visa, MasterCard and American Express (please note payments by American Express incur a 0.5% surcharge). We also accept payments by direct transfer – please contact us if you require our bank details. Any payments made by direct transfer must be received by us at least 7 days prior to your arrival date.

All amounts are charged in AUD (Australian dollars). Please note we do not accept cash payments.

Cancellation (& Date Change) Policy

All cancellation requests must be in writing via email to [email protected]

**CORONAVIRUS UPDATE - 20/05/20**

WITH BOOKINGS WITHIN 4 WEEKS OF THE CURRENT DATE, CANCELLATION DUE TO CORONAVIRUS (OR CORONAVIRUS SYMPTOMS) WILL BE FREE OF ANY FEES, WITHOUT QUESTION, UNTIL FURTHER NOTICE.

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NORMAL CANCELLATION POLICY:

Your deposit is refundable should you cancel more than 30 days prior to arrival date, minus an administration fee amounting to 5% of your total booking. Bookings can be deferred without penalty if you notify us up to 14 days before your confirmed arrival date. Bookings can be deferred only once.

Cancellations within 22 to 30 days of arrival date will forfeit 10% of the total cost of your existing booking.

Cancellations within 15 to 21 days of arrival date will forfeit 25% of the total cost of your existing booking.

Cancellations within 8 to 14 days of arrival date will forfeit 50% of the total cost of your existing booking. Date Changes within 8 to 14 days of arrival date will forfeit 25% of the total cost of your existing booking.

Cancellations within 7 days of arrival date will forfeit 100% of the total cost of your existing booking. Date Changes are not permitted within this time and you will need to make a new booking if required.

Please note: all timescales referred to above are with reference to the 3pm standard check-in time on arrival day.

Should you fail to arrive on your confirmed arrival date, your room will be held in case you have been unforeseeably delayed and are unable to contact us; however, you remain liable for the total cost of your accommodation booking.

Where a booking is amended to reduce the number of guests booked, an administration fee at 5% of the total booking will be applicable.

Where a booking is amended to reduce the number of nights booked, our normal cancellation policy will apply.