Terms & Conditions
Luxury accommodation perfect for a romantic retreat between Kangaroo Valley and Berry
Lodges are available for check-in from 3pm on the day of arrival; check-out is 11am on the day of departure. Where possible, we are happy to extend departure times by prior arrangement, but please note this cannot be guaranteed.
Please note your booking is at The Drawing Rooms of Berry and your lodge choice is subject to availability. Lodge changes can be made at the management’s discretion.
On check-out, your lodge must be left in a similar condition as on arrival. All rubbish must be placed in the bins provided at your lodge. All dishes must be washed and you agree to ensure all air-conditioners, heaters and lights are turned off, and that the lodge is locked up securely upon your departure.
Prices quoted are effective from September 2018 and are subject to change without notice.
A minimum stay of 2 nights is applicable, and a 3-night minimum stay will apply during public holiday weekends, Easter and the Christmas period. Occasionally a 1-night stay may be possible midweek – please contact us to check availability. Where a 1-night stay is available, a $50 single night surcharge will apply per booking.
We have a strict no-smoking policy for the comfort of all guests. A sanitisation fee of $1,000 will be charged where smoking occurs within the lodges.
** Damages, breakages and antisocial behaviour
You are liable for any damage or breakage caused by you or those invited to the property by you. Aside from small accidental damage, all other incidents will be charged to your bill. We reserve the right to process any charges in addition to accommodation to the registered credit card supplied at the time of booking to cover such incidents. You are kindly asked to notify us of any damage or any other issue with the lodge facilities as soon as possible so that we can make the necessary repairs.
For the comfort of all our guests, any excessive noise, disturbance to neighbours or other guests will not be tolerated. We reserve the right to remove any guests or visitors breaching this policy from the property.
** Additional cleaning
A cleaning fee of $200 will automatically apply if excess cleaning is required for any reason.
** Personal property
We take no responsibility for any damage or loss to your property or property belonging to someone else.
Please be aware that there are inherent risks to staying at a rural retreat, such as but not limited to unfenced waterways, bushland, falling branches, wildlife and insects. We do not accept responsibility for any harm that may result during your stay. Minors must be supervised by an adult at all times while on the property, particularly near the dams. Swimming in the dams is not permitted under any circumstances.
** Pets and animals
Guests are not permitted to bring pets or animals onto the property.
** Swimming pool and jacuzzi
Updated January 2021 - we are building a swimming pool on the property, however this is for the owners' *private* use only - it is not for any guests staying in the lodges. There is also a jacuzzi on the property that is for the exclusive use of guests staying in Treetops Lodge.
** Gift vouchers
Gift vouchers are available for midweek and weekend stays in multiples of $100. Once dates are booked using a gift voucher the dates cannot be changed. Gift vouchers are not redeemable for cash.
** Coronavirus (last updated 20th May 2020)
We are **OPEN** again for bookings from the 1st of June, as per the latest update from the NSW government.
If you have symptoms of coronavirus please let us know immediately and we will cancel your stay free of charge. Our normal cancellation policy will apply otherwise.
There will be NO person to person contact during your stay with us – check in, check out and payment do not require any contact with management (as much as we normally like talking to our guests!).
We have always ensured that our accommodation is cleaned to a high standard, but cleaning is now performed with particular emphasis on the NSW Health guidelines in relation to COVID-19: https://www.health.nsw.gov.au/Infectious/diseases/Pages/covid-19-hotels-and-accommodation-facilities.aspx
Our lodges are spaced about 100 metres apart, which has always ensured maximum privacy and of course now makes the current requirement for ‘physical distancing’ very easy. All our lodges are self-contained, with full-sized fridges, freezers, coffee machines, WiFi, washing machines, dryers, dishwashers, televisions, etc.
As a reminder, please do not even consider coming to stay if you, or anyone you have come into contact with, are showing any symptoms of coronavirus.
These policies are subject to change without notice.
Where a booking is made within 7 days or less prior to the arrival date, full payment is due at the time of booking.
We accept Visa, MasterCard and American Express (please note payments by American Express incur a 0.5% surcharge). We also accept payments by direct transfer – please contact us if you require our bank details. Any payments made by direct transfer must be received by us at least 7 days prior to your arrival date.
All amounts are charged in AUD (Australian dollars). Please note we do not accept cash payments.
Cancellation (& Date Change) Policy
Please note, a postponement with short notice is effectively the same as a cancellation, as it can be very hard for us to refill the dates. Therefore, a request to postpone your stay will be treated in line with the policy below.
** CANCELLATIONS DUE TO CORONAVIRUS **
Cancellation due to COVID-19 will be free of any fees until further notice. If the NSW (or Federal) Government declares your area a hotspot and you are unable to travel from there OR if our area (Shoalhaven) is declared a hotspot and you are unable to here, then we will cancel without any fee. If you have symptoms of coronavirus within the 14 days before your stay please let us know immediately and we will cancel your stay free of charge. Our normal cancellation policy will apply otherwise.
Your deposit is refundable should you cancel more than 30 days prior to arrival date, minus an administration fee amounting to 5% of your total booking. Bookings can be deferred without penalty if you notify us up to 14 days before your confirmed arrival date. Bookings can be deferred only once.
Cancellations within 22 to 30 days of arrival date will forfeit 10% of the total cost of your existing booking.
Cancellations within 15 to 21 days of arrival date will forfeit 25% of the total cost of your existing booking.
Cancellations within 8 to 14 days of arrival date will forfeit 50% of the total cost of your existing booking. Date Changes within 8 to 14 days of arrival date will forfeit 25% of the total cost of your existing booking.
Cancellations within 7 days of arrival date will forfeit 100% of the total cost of your existing booking. Date Changes are not permitted within this time and you will need to make a new booking if required.
Please note: all timescales referred to above are with reference to the 3pm standard check-in time on arrival day.
Should you fail to arrive on your confirmed arrival date, your room will be held in case you have been unforeseeably delayed and are unable to contact us; however, you remain liable for the total cost of your accommodation booking.
Where a booking is amended to reduce the number of guests booked, an administration fee at 5% of the total booking will be applicable.
Where a booking is amended to reduce the number of nights booked, our normal cancellation policy will apply.
For fraud prevention purposes, we are only able to process refunds (where applicable) back onto the card used to make the booking.