Terms & Conditions
Luxury accommodation perfect for a romantic retreat between Kangaroo Valley and Berry
Lodges are available for check-in from 3pm on the day of arrival; check-out is 11am on the day of departure. Where possible, we are happy to extend departure times by prior arrangement, but please note this cannot be guaranteed.
Please note your booking is at The Drawing Rooms of Berry and your lodge choice is subject to availability. Lodge changes can be made at the management’s discretion.
On check-out, your lodge must be left in a similar condition as on arrival. All rubbish must be placed in the bins provided at your lodge. All dishes must be washed and you agree to ensure all air-conditioners, heaters and lights are turned off, and that the lodge is locked up securely upon your departure.
Prices quoted are effective from September 2018 and are subject to change without notice.
A minimum stay of 2 nights is applicable, and a 3-night minimum stay will apply during public holiday weekends, Easter and the Christmas period. Occasionally a 1-night stay may be possible midweek – please contact us to check availability. Where a 1-night stay is available, a $50 single night surcharge will apply per booking.
We have a strict no-smoking policy for the comfort of all guests. A sanitisation fee of $1,000 will be charged where smoking occurs within the lodges.
Damages, breakages and antisocial behaviour
You are liable for any damage or breakage caused by you or those invited to the property by you. Aside from small accidental damage, all other incidents will be charged to your bill. We reserve the right to process any charges in addition to accommodation to the registered credit card supplied at the time of booking to cover such incidents. You are kindly asked to notify us of any damage or any other issue with the lodge facilities as soon as possible so that we can make the necessary repairs.
For the comfort of all our guests, any excessive noise, disturbance to neighbours or other guests will not be tolerated. We reserve the right to remove any guests or visitors breaching this policy from the property.
A cleaning fee of $200 will automatically apply if excess cleaning is required for any reason.
We take no responsibility for any damage or loss to your property or property belonging to someone else.
Please be aware that there are inherent risks to staying at a rural retreat, such as but not limited to unfenced waterways, bushland, falling branches, wildlife and insects. We do not accept responsibility for any harm that may result during your stay. Minors must be supervised by an adult at all times while on the property, particularly near the dams. Swimming in the dams is not permitted under any circumstances.
Pets and animals
Guests are not permitted to bring pets or animals onto the property.
Gift vouchers are available for midweek and weekend stays in multiples of $50. Once dates are booked using a gift voucher the dates cannot be changed. Gift vouchers are not redeemable for cash.
These policies are subject to change without notice.
Where a booking is made within 7 days or less prior to the arrival date, full payment is due at the time of booking.
We accept Visa, MasterCard and American Express (please note payments by American Express incur a 0.5% surcharge). We also accept payments by direct transfer – please contact us if you require our bank details. Any payments made by direct transfer must be received by us at least 7 days prior to your arrival date.
All amounts are charged in AUD (Australian dollars). Please note we do not accept cash payments.
Your deposit is refundable should you cancel more than 30 days prior to confirmed arrival, minus an administration fee amounting to 5% of your total booking.
Cancellations within 22 to 30 days of confirmed arrival will forfeit 10% of the total cost of your stay.
Cancellations within 15 to 21 days of confirmed arrival will forfeit 25% of the total cost of your stay.
Cancellations within 8 to 14 days of confirmed arrival will forfeit 50% of the total cost of your stay.
Cancellations within 7 days of arrival will forfeit 100% of the total cost of your stay.
While all attempts will be made to resell your lodge, you remain liable for the total cost of your accommodation booking.
Bookings can be deferred without penalty if you notify us up to 21 days before your confirmed arrival date. Bookings can be deferred only once. If we are notified of your request to defer your stay within 21 days or less before your confirmed arrival date, our usual cancellation policy applies.
Please note: all timescales referred to above are with reference to the 3pm standard check-in time on arrival day.
Should you fail to arrive on your confirmed arrival date, your room will be held in case you have been unforeseeably delayed and are unable to contact us; however, you remain liable for the total cost of your accommodation booking.
Where a booking is amended to reduce the number of guests booked, an administration fee at 5% of the total booking will be applicable.
Where a booking is amended to reduce the number of nights booked, our normal cancellation policy will apply.