Terms & Conditions
Luxury accommodation perfect for a romantic retreat between Kangaroo Valley and Berry
Lodges are available for check-in from 3pm on the day of arrival; check-out is 11am on the day of departure. Where possible, we are happy to extend departure times by prior arrangement, but please note this cannot be guaranteed.
Please note your booking is at The Drawing Rooms of Berry and your lodge choice is subject to availability. Lodge changes can be made at the management’s discretion.
On check-out, your lodge must be left in a similar condition as on arrival. All rubbish must be placed in the bins provided at your lodge. All dishes must be washed and you agree to ensure all air-conditioners, heaters and lights are turned off, and that the lodge is locked up securely upon your departure.
Prices quoted are effective from September 2018 and are subject to change without notice.
A minimum stay of 2 nights is applicable, and a 3-night minimum stay will apply during public holiday weekends, Easter and the Christmas period. Occasionally a 1-night stay may be possible midweek – please contact us to check availability. Where a 1-night stay is available, a $50 single night surcharge will apply per booking.
We have a strict no-smoking policy for the comfort of all guests. A sanitisation fee of $1,000 will be charged where smoking occurs within the lodges.
** Damages, breakages and antisocial behaviour
You are liable for any damage or breakage caused by you or those invited to the property by you. Aside from small accidental damage, all other incidents will be charged to your bill. We reserve the right to process any charges in addition to accommodation to the registered credit card supplied at the time of booking to cover such incidents. You are kindly asked to notify us of any damage or any other issue with the lodge facilities as soon as possible so that we can make the necessary repairs.
For the comfort of all our guests, any excessive noise, disturbance to neighbours or other guests will not be tolerated. We reserve the right to remove any guests or visitors breaching this policy from the property.
** Additional cleaning
A cleaning fee of $200 will automatically apply if excess cleaning is required for any reason.
** Personal property
We take no responsibility for any damage or loss to your property or property belonging to someone else.
Please be aware that there are inherent risks to staying at a rural retreat, such as but not limited to unfenced waterways, bushland, falling branches, wildlife and insects. We do not accept responsibility for any harm that may result during your stay. Minors must be supervised by an adult at all times while on the property, particularly near the dams. Swimming in the dams is not permitted under any circumstances.
** Pets and animals
Guests are not permitted to bring pets or animals onto the property.
** Swimming pool and jacuzzi
Updated January 2021 - we are building a swimming pool on the property, however this is for the owners' *private* use only - it is not for any guests staying in the lodges. There is also a jacuzzi on the property that is for the exclusive use of guests staying in Treetops Lodge.
** Gift vouchers (also known as Gift certificates)
- Minimum of $650
- Once dates are booked using a gift certificate the dates cannot be changed
- Gift certificates are not redeemable for cash
- Normal rates and minimum stay requirements listed on our bookings website apply to all gift certificate bookings (i.e. at least 2 or more nights)
- Our standard Terms and Conditions found on this page also apply to gift certificate bookings
** COVID-19 (last updated 27th Sept 2021)
We are **OPEN** again for bookings for those who are fully vaccinated (double dose) from the 18th of October 2021, as per the latest update from the NSW government.
Please see our Cancellation Policy below for our COVID-19 Cancellation Policy.
There will be NO person to person contact during your stay with us – check in, check out and payment do not require any contact with management (as much as we normally like talking to our guests!).
We have always ensured that our accommodation is cleaned to a high standard, but cleaning is now performed with particular emphasis on the NSW Health guidelines in relation to COVID-19: https://www.health.nsw.gov.au/Infectious/diseases/Pages/covid-19-hotels-and-accommodation-facilities.aspx
Our lodges are spaced about 100 metres apart, which has always ensured maximum privacy and of course now makes the requirement for physical distancing very easy. All our lodges are self-contained, with full-sized fridges, freezers, coffee machines, WiFi, washing machines, dryers, dishwashers, televisions, etc.
These policies are subject to change without notice.
Where a booking is made within 7 days or less prior to the arrival date, full payment is due at the time of booking.
We accept Visa, MasterCard and American Express (please note payments by American Express incur a 0.5% surcharge). We also accept payments by direct transfer – please contact us if you require our bank details. Any payments made by direct transfer must be received by us at least 7 days prior to your arrival date.
All amounts are charged in AUD (Australian dollars). Please note we do not accept cash payments.
Cancellation (& Date Change) Policy
Please note, a postponement with short notice is effectively the same as a cancellation, as it can be very hard for us to refill the dates. Therefore, a request to postpone your stay will be treated in line with the policy below.
Your deposit is refundable should you cancel more than 30 days prior to arrival date, minus an administration fee amounting to 5% of your total booking. Bookings can be deferred without penalty if you notify us up to 14 days before your confirmed arrival date. Bookings can be deferred only once.
Cancellations within 22 to 30 days of arrival date will forfeit 10% of the total cost of your existing booking.
Cancellations within 15 to 21 days of arrival date will forfeit 25% of the total cost of your existing booking.
Cancellations within 8 to 14 days of arrival date will forfeit 50% of the total cost of your existing booking. Date Changes within 8 to 14 days of arrival date will forfeit 25% of the total cost of your existing booking.
Cancellations within 7 days of arrival date will forfeit 100% of the total cost of your existing booking. Date Changes are not permitted within this time and you will need to make a new booking if required.
Please note: all timescales referred to above are with reference to the 3pm standard check-in time on arrival day.
Should you fail to arrive on your confirmed arrival date, your room will be held in case you have been unforeseeably delayed and are unable to contact us; however, you remain liable for the total cost of your accommodation booking.
Where a booking is amended to reduce the number of guests booked, an administration fee at 5% of the total booking will be applicable.
Where a booking is amended to reduce the number of nights booked, our normal cancellation policy will apply.
For fraud prevention purposes, we are only able to process refunds (where applicable) back onto the card used to make the booking.
** CANCELLATIONS DUE TO COVID-19 **
Cancellation due to COVID-19 will be free of any fees if it is for one of the following reasons:
- the NSW Government or your state's Government or the Federal Government declares your Local Government Area a hotspot and you are unable to travel from there
- the NSW Government or your state's Government or the Federal Government declares our area (Berry or Kangaroo Valley, in the Shoalhaven LGA) a hotspot and you are unable to come here
- if you have symptoms of coronavirus and are awaiting the results of a COVID-19 test. We reserve the right to ask for proof (a screenshot of the text message) as we have had people using this as an excuse to cancel for unrelated reasons.
- if you have had a COVID-19 test and it is confirmed as positive and are self-isolating. We reserve the right to ask for proof (a screenshot of the text message) as we have had people using this as an excuse to cancel for unrelated reasons.
We ask that you please let us know as soon as possible and we will cancel (or postpone) your stay free of charge.